Understanding end-user perspectives is crucial for the development and roll-out of new features for energy performance certificates (EPCs). Without a full insight into what end- users want and need for the next generation of EPCs it will be difficult to make effective use of these new features. The H2020 project X-tendo has conducted a survey with building owners and occupants in Denmark, Greece, Poland, Portugal and Romania on their needs, expectations, and views on the innovative features of next-generation EPCs. 

There are variations in responses based on age, employment, tenure, financial situation and others, and that interest in specific features varies between end-user categories. As for the features of EPCs, building logbooks, financing options and comfort are the most relevant features, followed by tailored recommendations and one stop shops.